Last updated: 05 August, 2025
This Refund Policy outlines the terms and conditions under which Monolithia Private Limited ("Company", "we", "us", or "our") processes refund requests for technology services and products provided to clients. All refund eligibility and processing procedures are governed by the specific terms outlined in signed project agreements, service contracts, and applicable product policies as detailed below.
Overview
Monolithia is committed to delivering exceptional technology services and products that meet or exceed client expectations. Our refund policy is designed to provide fair resolution while maintaining the integrity of our service delivery commitments. All refund requests must comply with the terms and conditions specified in the signed project agreements, service contracts, and product specific policies established at the commencement of each engagement.
Service Refunds
Refund eligibility for technology services is determined exclusively by the terms and conditions outlined in the signed project agreements between Monolithia and the client. Each service engagement includes specific refund provisions, cancellation terms, and performance criteria that govern potential refund scenarios. Clients must refer to their individual project agreements to understand the specific refund terms applicable to their engagement.
Technology service projects involve custom development, strategic consulting, and implementation work that is tailored specifically to each client's requirements. Due to the bespoke nature of our services, refund eligibility varies significantly based on project scope, completion status, and deliverable acceptance criteria as defined in the contractual agreements.
Product Refunds
For products offered through Monolithia, refund policies are governed by the terms and conditions specified on the respective product websites and vendor agreements. Each product has its own refund policy, return procedures, and eligibility criteria as established by the product manufacturer or primary vendor.
Clients purchasing products through Monolithia should review the specific refund policy applicable to their product purchase as outlined on the respective product website or vendor documentation. Product refund requests will be processed according to these established policies and may involve coordination with third party vendors or manufacturers.
Service Specific Refund Terms
Consulting and Strategy Services: Refunds for consulting engagements, strategic planning sessions, and advisory services are governed by the specific terms outlined in the consulting agreement. These services typically involve intellectual property transfer and strategic guidance that cannot be returned once delivered.
Software Development Services: Custom application development, AI integration, and enterprise modernization projects include milestone based payment structures with corresponding refund provisions detailed in the development agreement. Refund eligibility depends on project completion status and deliverable acceptance criteria.
Cloud Services and Infrastructure Management: Managed services, hosting solutions, and ongoing support contracts include specific termination and refund clauses outlined in the service level agreements. Monthly or annual service fees may be subject to pro rated refunds based on unused service periods as specified in the contract.
Training and Implementation Services: Educational services, user training programs, and system implementation support include refund terms based on completion status and knowledge transfer documentation as outlined in the training agreement.
Refund Request Process
For Services: Clients seeking service refunds must submit written requests to hello@monolithia.global within the timeframe specified in their project agreement. Refund requests must include the project reference number, detailed explanation of the refund basis, and relevant supporting documentation as outlined in the contractual terms.
For Products: Product refund requests should be submitted according to the procedures specified on the respective product website or vendor documentation. Where applicable, clients may also contact hello@monolithia.global for assistance with product refund coordination.
Our finance and legal teams will review service refund requests within fifteen (15) business days of receipt and respond with a determination based on the applicable contract terms. Product refund processing timelines will follow the schedules established by the respective product vendors and their refund policies.
If approved, refunds will be processed within thirty (30) business days through the original payment method or alternative arrangement as specified in the agreement or product policy.
Non Refundable Services and Products
Certain services may be designated as non refundable based on their nature and the terms specified in the project agreement. These typically include completed consulting work, delivered intellectual property, custom development work that has been accepted by the client, and services that have been fully rendered according to the contract specifications.
Product refund eligibility is determined by the specific policies of the respective product vendors and may include restrictions on opened software packages, used hardware items, or products that have exceeded the specified return period.
Third party costs, licensing fees, and external service provider expenses incurred on behalf of clients are generally non refundable unless specifically addressed in the project agreement terms and conditions.
Partial Refunds and Pro Rated Adjustments
Partial refunds and pro rated adjustments may be available for certain service types based on the milestone completion status and deliverable acceptance criteria outlined in the project agreement. The calculation methodology for partial refunds is specified in the individual contracts and varies based on service type and engagement structure.
For ongoing service contracts, pro rated refunds for unused service periods may be available subject to the termination clauses and notice requirements specified in the service level agreement.
Product partial refunds are subject to the policies established by the respective product vendors and their terms of sale.
Dispute Resolution
In the event of disagreements regarding refund eligibility or processing, clients may invoke the dispute resolution procedures outlined in their project agreement or applicable product terms. These procedures typically include negotiation, mediation, and if necessary, arbitration under the applicable Indian legal framework.
All disputes will be resolved in accordance with Indian contract law and the specific jurisdiction clauses outlined in the individual project agreements or product vendor terms.
Legal Compliance
This refund policy complies with applicable Indian consumer protection laws, contract regulations, and business service standards. Clients have the right to seek resolution through appropriate consumer protection forums if contractual dispute resolution procedures do not provide satisfactory outcomes.
Policy Updates
We reserve the right to modify this refund policy at any time to reflect changes in our service offerings, product portfolio, legal requirements, or business practices. Updated policies will be posted on our website with the revision date clearly indicated. Existing project agreements will continue to be governed by the refund terms in effect at the time of contract execution.
Product refund policies remain subject to the terms established by the respective product vendors and their website policies.
Contact Information
Email: hello@monolithia.global
Phone: +91 97459 11453
Address: Monolithia Private Limited, Kochi, Kerala, India
Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
This refund policy should be read in conjunction with our Terms of Service and Privacy Policy, which are available on our website.