Empowering businesses with cutting edge technology solutions.

Delivery Policy

Last updated: 15 December, 2025

1. Introduction

Monolithia Private Limited ("Monolithia," "we," "us," or "our") is an IT consultancy company specializing in application development, AI solutions, cloud services, and digital transformation. As we provide digital services and solutions rather than physical products, this Delivery Policy outlines how we deliver our services, digital assets, and project deliverables to our clients.

2. Nature of Our Services

Our services are primarily delivered digitally and include:

  • Custom application development (web, mobile, and enterprise applications)
  • AI powered solutions and automation services
  • Cloud infrastructure setup and management
  • Digital marketing consultancy
  • IT consultancy services
  • Software as a Service (SaaS) solutions

3. Delivery Methods

3.1 Digital Deliverables

All service deliverables are provided through digital channels, including:

  • Source Code and Applications: Delivered via secure Git repositories (GitHub, GitLab, Bitbucket) or secure file transfer protocols
  • Documentation: Shared through email, cloud storage platforms (Google Drive, Dropbox), or project management tools
  • Access Credentials: Provided securely through encrypted channels
  • Cloud Deployments: Applications and services deployed directly to client specified cloud infrastructure
  • SaaS Solutions: Accessible immediately upon account activation through web browsers or dedicated applications
  • Consultancy Reports: Digital marketing strategies, analytics reports, and recommendations delivered via secure document sharing

3.2 Communication Channels

Project updates, deliverables, and communications are facilitated through:

  • Email correspondence
  • Project management platforms (Jira, Trello, Asana, or client specified tools)
  • Video conferencing (Google Meet, Zoom, Microsoft Teams)
  • Dedicated Slack or WhatsApp channels for ongoing projects
  • Client portals (where applicable)

4. Delivery Timelines

4.1 Standard Delivery Schedule

  • Project Based Services: Delivery timelines are specified in individual project proposals, statements of work (SOW), or service agreements
  • Milestone Based Delivery: Complex projects are delivered in phases according to agreed upon milestones
  • Immediate Access Services: SaaS products and subscription based services are accessible immediately upon payment confirmation and account setup
  • Consultancy Deliverables: Strategy documents, audit reports, and recommendations are delivered according to engagement timelines

4.2 Timeline Modifications

Delivery timelines may be adjusted due to:

  • Scope changes or additional feature requests from the client
  • Delayed feedback or approvals from the client
  • Third party integration dependencies
  • Force majeure events or circumstances beyond our reasonable control

Any timeline modifications will be communicated promptly and documented through formal change requests.

5. Delivery Locations

As a digital services provider, our solutions are delivered globally to clients across:

  • Europe
  • North America
  • Oceania
  • Asia Pacific region

Services are accessible from anywhere with an internet connection, subject to any client specified geographical restrictions or compliance requirements.

6. Acceptance and Verification

6.1 Delivery Confirmation

Upon delivery of project milestones or final deliverables:

  • Clients will receive notification via email or through the project management platform
  • A formal delivery note or completion certificate may be provided
  • Clients are encouraged to review deliverables within the acceptance period specified in the service agreement

6.2 Acceptance Period

Unless otherwise specified in your service agreement:

  • Clients have 7 to 14 business days (as specified in the contract) to review and provide feedback on deliverables
  • Issues or concerns must be reported in writing during this period
  • Deliverables are considered accepted if no feedback is received within the acceptance period

7. Support and Maintenance

7.1 Post Delivery Support

  • Warranty Period: Bug fixes and critical issues are addressed free of charge during the warranty period specified in your service agreement (typically 30 to 90 days post delivery)
  • Extended Support: Ongoing support, updates, and maintenance are available through Annual Maintenance Contracts (AMC)
  • Documentation: Comprehensive technical documentation and user manuals are provided with all deliverables

7.2 Training and Onboarding

Where applicable, we provide:

  • User training sessions via video conferencing
  • Administrator training for technical personnel
  • Recorded training materials and knowledge base access

8. Digital Marketing Consultancy Deliverables

8.1 Scope of Service

Our digital marketing consultancy services include:

  • Strategy development and planning
  • Marketing audit reports and analytics
  • Campaign recommendations and optimization guidance
  • Social media strategy and content planning
  • SEO/SEM consultancy and recommendations

8.2 Important Notice

Monolithia does not provide:

  • Direct advertising spend or media buying services
  • Hosting services for client websites or applications (we provide setup and deployment to client specified or third party hosting)
  • Management of client advertising accounts or budgets

Clients are responsible for:

  • Implementing recommended strategies
  • Managing their own advertising budgets and campaigns
  • Securing their own hosting services (we can provide recommendations and setup assistance)

9. Failed or Incomplete Deliveries

9.1 Technical Issues

If delivery fails due to technical issues on our end:

  • We will notify you immediately
  • Alternative delivery methods will be arranged
  • Timeline extensions will be provided as necessary without additional cost

9.2 Client Side Issues

If delivery cannot be completed due to client side issues (incorrect credentials, inaccessible infrastructure, unresponsive stakeholders):

  • We will document the attempted delivery
  • The project timeline may be paused until issues are resolved
  • Additional charges may apply if significant delays occur due to client side factors

10. Intellectual Property and License Delivery

  • Custom Development: Source code and intellectual property rights are transferred according to the terms specified in your service agreement
  • License Keys: Software licenses, API keys, and access credentials are delivered securely via encrypted email or secure portals
  • Third Party Licenses: Any required third party software licenses are documented and procurement is facilitated as per the project agreement
  • Consultancy Materials: Strategy documents and reports remain the property of the client upon full payment

11. Data Security During Delivery

We employ industry standard security measures during delivery:

  • Encrypted file transfers (SSL/TLS, SFTP)
  • Secure repository access with two factor authentication
  • Confidential data handling in accordance with our Privacy Policy
  • Compliance with GDPR, CCPA, and other applicable data protection regulations

12. Physical Deliveries (Exception Cases)

In rare cases where physical delivery is required (hardware tokens, branded materials, signed contracts):

  • Shipping costs and timelines will be communicated separately
  • Standard courier services are used based on client location
  • Tracking information will be provided
  • Delivery charges, if any, will be clearly itemized in the invoice

13. Cancellation and Non Delivery

Please refer to our Refund Policy for information regarding:

  • Service cancellations before delivery
  • Non delivery situations
  • Refund eligibility and processing

14. Client Responsibilities

To ensure smooth delivery, clients are expected to:

  • Provide accurate contact information and delivery credentials
  • Respond to delivery notifications and requests within reasonable timeframes
  • Ensure necessary infrastructure access and permissions are available
  • Designate authorized personnel for receiving deliverables
  • Review deliverables within the specified acceptance period
  • Implement recommended strategies from consultancy services independently or with their chosen service providers

15. Modifications to Delivery Policy

We reserve the right to update this Delivery Policy at any time. Changes will be:

  • Posted on our website with the "Last Updated" date
  • Communicated to active clients via email when material changes occur
  • Applicable to services delivered after the effective date of the update

16. Contact Information

For questions or concerns regarding delivery of services or deliverables, please contact us:

Monolithia Private Limited
Kochi, Kerala, India
Email: hello@monolithia.global
Website: https://monolithia.global

For urgent delivery related issues, please use the contact method specified in your service agreement or reach out to your dedicated account manager.